Warranty and Returns

Returns & Refund Policy

Website: https://shop.ourglobalweb.com

At Our Global Web, we are committed to providing a reliable and enjoyable shopping experience. Please review our return, exchange, and refund policy before making a purchase.

1. Return & Exchange Eligibility

We accept returns and exchanges of eligible clothing items when a request is submitted within 15 calendar days of delivery, provided that:

Items are brand-new, unused, unworn, and unwashed.
All original tags and labels remain attached.
Items are free from stains, odors, damage, alterations, or signs of wear.
Original packaging and accessories are included, where applicable.
A valid order number or proof of purchase is provided.

Items that do not meet these conditions may not qualify for a return or exchange, except where otherwise required by applicable law.

2. Return & Exchange Request Deadline

Customers must submit return or exchange requests within 15 calendar days after receiving their order.

Requests submitted after this period may not be accepted, except where required by applicable law.

3. Return Shipping Deadline — 3 Business Days

Once a return or exchange request is approved, the customer must ship the item back within 3 business days of receiving the return authorization.

Business days are defined as Monday through Friday, excluding U.S. federal holidays.

The shipping carrier's first acceptance scan will be used to verify the shipment date.

Returns shipped after this deadline may be rejected unless an extension has been approved by Our Global Web or otherwise required by applicable law.

4. Return Shipping Costs

Customers are responsible for return shipping costs for eligible returns and exchanges.

Original shipping charges are non-refundable unless otherwise required by applicable law.

For damaged, defective, or incorrect items, customers should contact our customer service team before returning the product. We will review the issue and arrange an appropriate resolution, including return shipping arrangements where applicable.

We recommend using a trackable shipping service and securely packaging returned items.

5. Non-Returnable & Non-Exchangeable Items

For hygiene, health, and safety reasons, the following items are not eligible for returns or exchanges, except where required by applicable law.

A. Intimate Apparel & Personal Wear

Underwear and lingerie
Bras and intimate apparel
Undergarments
Socks
Tights
Pantyhose
Hosiery and similar intimate garments

B. Beauty, Skincare & Personal Care Products

The following products cannot be returned or exchanged once opened, unsealed, or used:

Skincare products
Serums, creams, and lotions
Cosmetics and makeup
Beauty products
Personal care products

Unopened, unused, and factory-sealed beauty and personal care products may be eligible for return within 15 calendar days of delivery, subject to product-specific restrictions and approval.

6. Cryptocurrency Refund Policy — Bitcoin (BTC) & USDC

For purchases made using cryptocurrency, approved refunds will be issued in the same cryptocurrency originally used for payment.

A. Bitcoin (BTC) Refunds

Bitcoin payments will be refunded in Bitcoin.
The refundable amount will be based on the approved USD refund value.
The USD refund value will be converted into Bitcoin using the applicable BTC/USD market exchange rate at the time the refund is processed.
Due to Bitcoin price fluctuations, the BTC amount refunded may be higher or lower than the amount originally paid.

B. USD Coin (USDC) Refunds

USDC payments will be refunded in USDC.
The refundable amount will be based on the approved USD refund value.
The USD refund value will be converted into USDC using the applicable USDC/USD exchange rate at the time the refund is processed.
Although USDC is designed to maintain a value close to USD $1.00, its market value may fluctuate.

C. General Cryptocurrency Refund Conditions

Cryptocurrency refunds are subject to the same return eligibility requirements as other payment methods.
Refunds will be processed only after the returned product has been received, inspected, and approved, where a physical return is required.
Customers must provide a valid, compatible cryptocurrency wallet address and the correct blockchain network information.
Applicable blockchain transaction fees, if any, will be disclosed before processing the refund.
Cryptocurrency refunds are calculated using the applicable exchange rate at the time the refund is processed, not the exchange rate at the time of the original purchase.

Important: Bitcoin payments are refunded in Bitcoin. USDC payments are refunded in USDC.

7. Other Payment Method Refunds

For purchases made using credit cards, debit cards, or other supported payment methods, approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in the customer's account may vary depending on the bank or payment provider.

8. Return & Refund Process

To request a return or exchange:

Contact Customer Service: Submit a request within 15 calendar days of delivery.
Provide Order Details: Include your order number, product details, and reason for the return or exchange.
Receive Return Authorization: Wait for approval and return shipping instructions.
Ship Within 3 Business Days: Ship the approved item within 3 business days after receiving return authorization.
Return Inspection: The returned item will be inspected upon receipt.
Refund or Exchange: Once the return is inspected and approved, the applicable refund or exchange will be processed.

Please do not send items back without obtaining return authorization.

9. Additional Terms

Returned products must meet the applicable return eligibility requirements.
Exchanges are subject to product availability.
Additional shipping charges may apply to replacement items where disclosed and permitted by law.
Refunds are based on the approved refundable purchase amount.
Our Global Web reserves the right to decline returns that do not meet the stated policy conditions, subject to applicable law.
Nothing in this policy limits customers' rights under applicable consumer protection laws.

10. Customer Support

For questions regarding returns, exchanges, refunds, or orders, please contact our customer service team.

Our Global Web — Customer Service

Email: info@ourglobalweb.com

Phone: +1 ‪(626) 408-2549‬